Be Curious: What Ted Lasso’s Famous Dart Match Can Teach Us About Problem-Solving
1) Value UniquenessDespite the aforementioned tendency of the human brain to categorize everything we encounter, people and organizations are unique entities that create distinct contributions to the world. Therefore, as individuals and in organizations, our problems are also unique. When we value this diversity and become curious about it, we can develop a solution that harnesses this uniqueness as a powerful strength. Doing so does not necessitate a new solution for every situation. With curiosity, we can tailor an established process to the specific needs and challenges of those involved.
2) Seek UnderstandingIn The 7 Habits of Highly Effective People, Stephen Covey encourages readers to “seek first to understand, then to be understood.” When problem-solving with others, we’re unlikely to mobilize people toward a solution without first ensuring that everyone feels seen, heard, understood, and valued. It is impossible to develop a deep understanding without curiosity. Curiosity is the first step toward engaging willing partners in our solutions. Whether we hope to win more dart games, become better friends or partners, or develop creative and effective solutions to problems in our organizations, grounding ourselves in curiosity is a vital first step.